Refund policy

The Naufrago online store accepts returns and exchanges on all non-Final Sale items that are sent for return within 10 days of order delivery. Items must be unworn and in re-sellable condition. All items must have their original tags attached.Returns shipped more than 10 days after order delivery date are subject to refusal or a restocking fee, or may be refunded in the form of store credit.

HOW TO REQUEST A RETURN OR EXCHANGE

To arrange a return or exchange please email info@naufragoco.com with your order number, item(s) you will be returning or exchanging, and reason for return. Our team will respond with your return authorization and instructions. Please note we will not accept returns without a return authorization and will ship back the unauthorized return package.

Once your return authorization has been issued, we recommend holding onto the tracking information associated with your return package for reference. We are not responsible for any lost or damaged return packages.

Once your return has been received, you we will be notified via email that we have begun processing the return. Please allow up to 3 weeks from the day the return was received for it to be processed and up to one billing cycle for the credit to appear back onto the original form of payment. Shipping fees are non-refundable.